Shipping Information
SHIPPING WORLDWIDE
We now ship to over 220 countries worldwide.
Register with us or contact us to receive updates on shipping, promotions and other related
information.
SHIPPING INFORMATION – SUISSE and EUROPE
Free Shipping:
On all orders above USD 500 we offer free Standard Shipping
*Prices do not include custom duty
Delivery Method:
Post deliveries, Contact us to express deliveries.
Shipping Charges:
Standard Shipping – Orders below USD 500, the cost of USD 25 will be applied as shipping
cost.
Please note:
Shipping prices may vary depending on the destination and weight of your parcel. For all
orders shipped within Switzerland, the taxes of 7% is included in the pricing mentioned on the
webside.
SHIPPING INFORMATION – INTERNATIONAL
Delivery Method:
Orders shipped via International Shipping (UPS/POST/DHL) are delivered within maximum
10 working days.
Shipping Charges:
Express Shipping – Approx. starting price USD 50*
*Prices do not include custom duty
Please Note:
Duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier
company at the time of delivery.
Shipping Charges are based on shipping destination and weight of your parcel. Shipping
companies determine shipping charges based on the package weight, customs clearance and
various other factors. We are unable to advise the duty amount. For more information, please
write to us by email.
IMPORTANT SHIPPING INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 48 hours/2 business days with the exception of London GMT Time public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 16 working days of your
placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help or email us mentioning your order reference number.
We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE:
Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
1. Pan card
2. Driving License
3. Passport
4. Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
INSURANCE
MilaRose Jewelry insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you.